Thank you for your interest in booking a cruise aboard KLM Wisesa. Please read the following general terms and conditions carefully. "Cruising Raja Ampat" is the commercial name for the Indonesian company PT. Tanjung Emas Santosa, which owns and operates the vessel KLM Wisesa. By submitting a deposit with your confirmed booking, you acknowledge having read and you automatically agree to these General Terms & Conditions.
All reservations must be made by electronic mail. Please indicate the number of berths required, the full name and age of each passenger, and any special requirements. We will issue a proforma invoice and request a first payment (deposit) of 30% of the total cruise price. This deposit must be received no later than 10 days after the date of the proforma invoice. Failure to pay within this period nullifies the reservation. Upon receipt of the deposit, your reservation is confirmed and you will receive a written confirmation from PT. Tanjung Emas Santosa.
Important – Required documents prior to boarding: All passengers are required to sign the applicable Liability Release & Risk Acknowledgment Agreement, and divers must additionally complete the Medical Questionnaire. These documents will be sent via a certified electronic signature platform at the time of the balance invoice and must be signed prior to boarding. Boarding will not be permitted until all required documents have been received and validated.
The balance must be paid to PT. Tanjung Emas Santosa at least 90 days before the cruise departure date. If a reservation is made less than 90 days before departure, the full cruise price is due at the time of booking. Failure to pay within the required timeframe entitles PT. Tanjung Emas Santosa to cancel the booking and enforce the cancellation policy set out in Section 3.
Payments can be made by international bank transfer to the PT. Tanjung Emas Santosa account in Indonesia. Please ensure transfers are net of all banking fees. Credit card and Mastercard payments are accepted via MC-Payment; a 3% surcharge applies. On-board payments must be made in cash (any currency accepted). Please contact us for credit card payment instructions.
Any cancellation must be submitted by electronic mail to: info@cruising-raja-ampat.com. The date of thencancellation email will be used as the official cancellation date. The following charges apply:
Notice Period Cancellation Charge
PT. Tanjung Emas Santosa strongly recommends that all guests purchase travel cancellation and trip interruption insurance to cover non-refundable costs resulting from their inability to travel (see Section 4).
Should a guest be unable to travel due to circumstances beyond PT. Tanjung Emas Santosa's control, including but not limited to geopolitical events, war, pandemic, government-imposed travel restrictions affecting the guest's country of origin, flight cancellations, airline strikes, visa refusals, or natural disasters preventing travel to Sorong, the standard cancellation policy set out in Section 3.1 applies in full. PT. Tanjung Emas Santosa assumes no financial liability for such circumstances. Guests are solely responsible for securing adequate travel insurance covering these events.
Travel cancellation and trip interruption insurance is strongly recommended but not mandatory. By proceeding with their booking and paying the deposit, the guest acknowledges that they have been duly informed of this recommendation and that, in the absence of such insurance, they assume full personal financial responsibility for any non-refundable costs resulting from their inability to travel, regardless of the cause.
If a booked passenger cannot travel, the reservation may be transferred to another person subject to PT. Tanjung Emas Santosa's approval. The substitute passenger will be bound by these Terms & Conditions in full. Substitutions are permitted up to 3 days before departure. PT. Tanjung Emas Santosa accepts no responsibility for changes to third-party bookings (flights, hotels, etc.) not made by PT. Tanjung Emas Santosa.
All passengers must be ready for pick-up at the hotel or airport of the departure city no later than 10:00 am on the first day of the cruise. If a passenger fails to appear at the agreed meeting point, the KLM Wisesa crew will wait up to 3 hours (if informed) or as long as operationally possible (if not informed). A no-show is treated as a last-minute cancellation and no refund will be issued.
For full-boat private charters: if the delay exceeds 24 hours, the client will bear all additional costs related to reissuing port navigation clearances. No refund will be issued for lost cruise hours or days.
Medical Evacuation Insurance (Mandatory for all passengers): Given the remote nature of the destinations visited by KLM Wisesa, which are far from hospitals and recompression chambers, every passenger is required to hold valid medical evacuation insurance covering the full duration of the cruise. Proof of coverage (policy number or insurance card) must be provided at the time of document submission, or no later than 30 days before the cruise departure date via a certified electronic signature platform or by email to info@cruising-raja-ampat.com. PT. Tanjung Emas Santosa reserves the right to deny boarding to any passenger unable to provide such proof. No refund will be issued in such cases.
Scuba Diving Insurance (Mandatory for Divers): All scuba divers must hold valid diving insurance (DAN or equivalent) covering subaquatic activities for the full duration of the cruise. Proof must be presented upon boarding.
Travel Cancellation Insurance (Strongly Recommended, Not Mandatory): PT. Tanjung Emas Santosa strongly recommends that all passengers purchase travel cancellation and trip interruption insurance to cover non-refundable cruise costs in the event of inability to travel. By proceeding with their booking and paying the deposit, the guest acknowledges having been informed of this recommendation and assumes full financial responsibility for any non-refundable costs resulting from their inability to travel, regardless of the cause, should they choose not to take out such insurance.
Important notice regarding insurance timing: Passengers are strongly advised to purchase all travel insurance policies, including medical evacuation, trip cancellation, and diving insurance at the time of or immediately following their deposit payment, and in any case no later than 14 days after the deposit date. Most insurance providers impose strict time limits on the subscription of certain guarantees (including pre-existing medical conditions and cancellation for unforeseen events). PT. Tanjung Emas Santosa accepts no responsibility for any gaps in coverage resulting from late subscription of insurance policies. Passengers who fail to insure themselves promptly do so entirely at their own risk.
PT. Tanjung Emas Santosa reserves the right to modify the cruise itinerary at any time for any reason it deems necessary, including but not limited to weather conditions, port closures, or safety considerations as determined by the captain.
In the event of an unforeseen change of embarkation or disembarkation port, PT. Tanjung Emas Santosa will provide logistical assistance to redirect passengers but does not cover any associated costs.
Full-boat charters must respect the general program dates and departure/arrival ports due to logistics for consecutive cruises. Adjustments to the internal programme (stage duration, order or choice of sites) may be accommodated, but departure and arrival dates and ports are binding.
PT. Tanjung Emas Santosa reserves the right to modify, interrupt or cancel a cruise when unforeseen events are imposed upon the company or when passenger safety may be compromised. Such events include but are not limited to: revocation of navigation rights, strikes, civil or international armed conflict, political or economic disturbances, terrorist threats, fire, pandemic, epidemic, climatic, seismic or volcanic events. In such cases, no reimbursement may be claimed from PT. Tanjung Emas Santosa. Guests holding travel insurance covering force majeure events should contact their insurer directly. PT. Tanjung Emas Santosa will notify guests as early as possible and will make reasonable efforts to propose an alternative solution at its sole discretion.
In the event of a technical breakdown preventing the departure of a cruise, PT. Tanjung Emas Santosa will, at its sole discretion:
• Provide an equivalent service on a comparable vessel; or
• Postpone the cruise to a later date at no charge; or
• Refund 100% of all payments received.
No additional compensation will be provided beyond the options above.
Shared cruises are guaranteed to operate with a minimum of 6 adult passengers. If this minimum is not reached, PT. Tanjung Emas Santosa may cancel the departure with 90 days' notice and will refund all payments in full. If a group requests a full-boat private charter on the same dates before the minimum is reached, PT. Tanjung Emas Santosa will prioritise the charter and refund all individual bookings in full. No additional compensation will be offered.
All divers must present proof of certification upon boarding. Minimum certification required: Advanced Open Water. Minimum logged dives required: 30. All divers must hold valid diving insurance (DAN or equivalent) active for the duration of the cruise. Before diving, all divers must complete and sign the DAN Medical Questionnaire. Any diver with an existing medical condition must provide a physician's 'fit to dive' certificate dated less than one year prior to the cruise. Each diver must also sign the Diving Liability Release & Risk Acknowledgment Agreement prior to boarding. These documents will be sent via a certified electronic signature platform at the time of the balance invoice and must be signed and returned before boarding. Failure to provide all required documents prior to boarding prevents participation in diving activities.
A private dive guide (at the client's expense) is mandatory for divers under 12 years of age, over 75 years of age, or with fewer than 30 logged dives. One guide may be assigned to a maximum of two participants. Guests in these categories must inform PT. Tanjung Emas Santosa before booking. Guide availability cannot be guaranteed, and bookings may be declined if no guide is available.
All snorkeling passengers must be competent swimmers and must be comfortable in open sea water. A minimum age of 6 years is required for snorkeling activities. Children under 12 years of age must be accompanied in the water by a parent or guardian at all times. All snorkeling passengers must sign the Snorkeling Liability Release & Risk Acknowledgment Agreement prior to boarding Wisesa. This document will be sent via a certified electronic signature platform at the time of the balance invoice and must be signed and returned before boarding. Failure to provide a signed document prior to boarding prevents participation in snorkeling activities.
Children are welcome aboard Wisesa and remain at all times under the full responsibility of their parents or guardians. Parents must ensure that children comply with all onboard safety procedures, wear a life jacket at all times aboard the vessel and during speedboat transfers, do not disturb other passengers, and are comfortable in water and able to swim. No babysitting service is provided.
Passengers must declare at the time of reservation any mental, physical or other condition that may put themselves or other passengers at risk. PT. Tanjung Emas Santosa reserves the right to refuse boarding to any passenger presenting such risks.
PT. Tanjung Emas Santosa assumes no responsibility and offers no compensation for injury, illness, death or property damage occurring during the cruise, during speedboat transfers, or during any organised or unorganised activity, whether on board, at sea, or on land, including during free time at any port of call. In the event of an accident or medical emergency, all costs for evacuation, aircraft use or repatriation are the sole financial responsibility of the passenger and their family.
Without limiting the generality of the foregoing, PT. Tanjung Emas Santosa expressly excludes any liability arising from:
The insurance policy maintained by PT. Tanjung Emas Santosa in respect of the vessel KLM Wisesa does not cover incidents arising from pre-existing medical conditions or food and beverage consumption. Passengers are expressly advised to secure personal travel and medical insurance covering these exclusions for the full duration of the cruise.
PT. Tanjung Emas Santosa accepts no responsibility for the loss, theft or damage of personal belongings for any reason. A safe is available in each cabin or in the cruise director's cabin. PT. Tanjung Emas Santosa declines all liability for theft of personal belongings whether inside or outside the safe.
Participation in a cruise with PT. Tanjung Emas Santosa takes place in a remote and pristine natural environment, far from medical facilities, where encounters with wild animals are part of the experience and cannot be fully anticipated or controlled. Such participation may involve risks beyond those encountered on a conventional holiday, including ocean swells, scuba diving, freediving, snorkeling in open water, stand-up paddleboarding, kayaking, surfing, trekking, and other activities, as well as exposure to wildlife including bites or stings from marine animals, jellyfish, sharks, crocodiles, insects, or any other wild animals, all of which carry inherent risks of serious injury or death. By proceeding with their booking, guests acknowledge and fully assume these risks and release PT. Tanjung Emas Santosa and KLM Wisesa employees from all related liability.
It is the responsibility of the Client to be in possession of a valid passport (minimum of 6 months remaining before expiry), visa permits, inoculations and preventative medicines as may be required for the duration of the trip. Information about these matters or related items is given in good faith but without responsibility on the part of PT Tanjung Emas Santosa.
These General Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these conditions, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the competent courts of Indonesia.
Passengers who are nationals or residents of other countries acknowledge and accept this jurisdictional clause as a condition of booking.
PT. Tanjung Emas Santosa collects personal data (name, date of birth, nationality, email address, health declarations) solely for the purpose of managing your reservation and ensuring your safety on board. This data is not sold or shared with third parties except where required by Indonesian law or maritime regulations. Personal data is retained for a maximum of 5 years following the completion of the cruise, after which it is deleted unless retention is required by Indonesian law. European Union residents retain the right to access, rectify or request deletion of their personal data by contacting: info@cruising-raja-ampat.com.
Version: 2.0 Effective date: 18 May 2026 Replaces: Version 1.0 (published online, last revised October 2022). This document was last revised and verified on 18 May 2026. It supersedes all previous versions of the General Terms & Conditions issued by PT. Tanjung Emas Santosa, whether published online or distributed in any other form. In the event of any discrepancy between this document and any earlier version previously communicated to a passenger, this Version 2.0 shall prevail for all reservations in respect of which the passenger has been notified of this update and has not raised a written objection within 21 days of notification.
If any provision of these Terms & Conditions is found invalid or unenforceable by a competent court, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.
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